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ProLite Auto Glass AZ Customer Reviews

From the very start, our main focus has always been to deliver exceptional service and quality products, resulting in thousands of windshields repaired and replaced for more than 30,000 customers across Phoenix Metro area. ProLite Auto Glass is now one of the most trusted auto glass repair shops in Arizona thanks to our experienced technicians, high-quality materials, and our commitment to providing outstanding customer service.

Read what our clients have to say about us:

"One word - Amazing! I called in the morning after realizing my windshield had a huge crack the day before. They immediately checked the stock and confirmed availability and called my insurance and worked out all the details and I got an appointment set the same day between 12 and 4 PM. The guy who came also was fast and efficient and finished the whole work in an hour. They even gave me an extra rebate which I did not ask or expect, what can i say, they were simply amazing! Overall highly satisfied with the whole experience! Will definitely recommend."

– Arun M., Glendale, AZ,

"I don't even know where to start! This company is amazing and have constantly exceeded my expectations. This is my second time going to ProLite and who wouldn't when you get great service and a generous rebate. Last week my glass was shattered by a rock on the freeway and they even cleaned the glass pieces that went into my car from the impact. I was even more impressed that they came to my work the same day and left my car in perfect condition! Take a recommendation from me and just call them and tell them Karla Soto sent you! You will never go to another glass company again! They are the best and glad I found them!"

– Karla S., Phoenix, AZ,

"After looking around for the best quote in the valley ProLite Auto Glass beat them all.  I really liked heir customer service and how quickly they were able to fix my windshield.  I was scared of not getting OEM glass because I thought the general kind would be too cheap, but ProLite proofed me wrong and my windshield looks straight from the dealership!!! I would definitely be using PAG on my next service."

– Elisa Montañez,

"The is the second glass claim I have had in the last year. Prolite Auto Glass by far performed way better then the last company I used. They were able to track down my correct windshield in a matter of minutes and had me scheduled for an appointment two days later (rain in forecast for next day). Office staff was great! Install tech was knowledgeable and efficient! No hassle and will definitely use them in the future!"

– Nic M., Gilbert, AZ,

"Just had my windshield replaced on my Jeep and had a very positive experience with ProLite. I was referred to them from a friend and read their reviews before I called (I'm one of those people) and liked what I saw. Jessica helped me open my claim with Progressive and had me scheduled for install within 36 hours. Anthony, tech, called me 30 min before their scheduled window and told me they were on the way. Anthony and Nicole were very professional and polite. I could tell Anthony did quality work by the way he explained some bubbling on the rubber below the broken windshield and how would make it look better. Install only took about 30 min and best of all, they came to my work and did it. Very pleased and will recommend ProLite to friends and family. Also, got paid $150 on the spot!"

– Jeff H., Chandler, AZ,

"I have to be honest, I was not the easiest customer to have. I had a total of three different scheduled appointments to get my windshield replaced due to family emergencies that came up. However, every interaction with the service gentleman as well as the representatives were fantastic. These wonderful people were caring, professional, timely, and friendly. The representatives were incredibly patient with me with all my rescheduling. Likewise, the service gentleman was very well informed in his work and made me feel comfortable leaving my car in his care. Altogether, this experience has been more than I could have hoped for. I will certainly be using Prolite again in the future."

– Ashley Labiak,

"ProLite was awesome! Came right out the next day, was on time, and did really great work! I would highly recommend them, they are extremely knowledgeable about what they do and you can tell they care about giving you the best quality service. Thanks!"

– Alex S., Scottsdale, AZ,

"Had my windshield replaced while at my work. Hector showed up when he stated he would, was professional, kind, courteous, and took his time to explain everything and did such a great job. I plan on referring my co-workers and friends. Keep up the great work guys!!"

– Kandis J., Scottsdale, AZ,

"I had nothing but great service from them. This is the second time I've used them. They're reliable, nice and get the job done. I will use them again!!"

– Erica U., Chandler, AZ,

"Amazing job! ProLite came to my house and replaced my windshield in 30 mins! Very professional and excellent customer service. Would most definitely recommend them to anyone!"

– Philicia B., Phoenix, AZ,

"Great experience! Would highly recommend. Called and they were able to come out the next day within the time frame given. Did a clean install, no questions asked and paid me for getting it replaced as promised. Crew did great work and answered any questions I had afterwards. Will definitely be using Prolite again in the future."

– Jason T., Phoenix, AZ,

"I always use ProLite. They have come both to my work in Sun City and my home in Tempe and replaced my cracked and dinged windshields. They are always very nice and make sure that all the paperwork is taken care of ahead of time. They make taking care of my car very easy and now I feel ready for the summer."

– Stephanie W., Chandler, AZ,

"After calling a few places to get my side passenger window replaced I settled with ProLite. It was a quick and easy process. I called them up and explained my situation. They confirmed that they could do the next day. Perfect. I gave them my insurance information and we did a quick three way call with MetLife to file claim. Install day the job was completed and tested. Great experience."

– Erick B., Glendale, AZ,

"They were prompt, courteous and did a great job. The girls that answered the phone knew what they were doing and even got my insurance company on the phone to get the approval. They came to my work and handed me my $115 rebate check right there n the spot. They were referred to me by one of my co-workers. And now another co-worker is getting her windshield replaced also. Would recommend!"

– Peggy D., Mesa, AZ,

"Received a quote ASAP. Once I agreed someone contacted me ASAP.  Very friendly, quick and painless to set appt and speak to my insurance company.  They showed up to my work during the time frame that they gave me. They changed it quickly and gave me the incentive check.  NO issues or problems. Great customer service and my windshield is GREAT!"

– April L., El Mirage, AZ,

"Great experience with ProLite Auto Glass, we highly recommend this company! They come to you at work or home, the technician we had was on time and highly efficient and cleaned up after he finished. We will definitely use them again! A big Thank you to Nick O'Donnell for your help and getting this windshield appointment set up and replaced!"

– Sandy E., Maricopa, AZ,

"I have used ProLite Auto Glass twice in less than a year. The customer service was great, I was able to get my windshield replaced at my place of work the next day. The guys that installed the glass did a very professional job. I highly recommend ProLite Auto Glass, and definitely will use them again if I have to."

– Karen H., El Mirage, AZ,

"I had my windshield replaced and the service was excellent. I called on Friday and they came out on Saturday. The technicians Niki and I believe his name was Anthony were excellent. They did an awesome job. They were quick and efficient and very nice. I will recommend this company to all of my friends."

– Michele G., Mesa, AZ,

"Driving down the road and my windshield was broken by a large bolt that fell out of a pickup. Nick replaced my windshield in my brand new Escalade the same day and it's perfect! Billed my insurance, with no cost to me. I appreciate it!!!"

– Karl F., Tempe, AZ,

"This is by far the best glass company I have ever dealt with. They go above and beyond to make sure you are happy with their service!! I've been telling everyone I know to always check with them first before going to anyone else!"

– Megan N., Goodyear, AZ,

"I have utilized ProLite for windshield repairs more times than I would like to admit. They have fixed windows on all of my vehicles including my Jeep Grand Cherokee, BMW, and F250. The process was always simple. They worked with my schedule and came to my office or home to make the process even more convenient. It's always nice to look through a fresh windshield, and ProLite is a great company to call if you need glass replacement."

– WD Lee,

"Great job! They came out to my work and installed a new manufacturer windshield on my new car and gave me money to do it as well.  Lifetime warranty, can't be beat. Will definitely recommend and use them when needed again."

– Marianne M., Mesa, AZ,

"I was impressed on how fast I was able to get my glass replaced, and at my home no less!  The young man who took care of me was polite and professional. Will certainly refer your company  to all my friends! Thank you ProLite Auto Glass!!!"

– Laurie McCoy,

"Using ProLite was an exceptionally fast and easy process. I made my appointment online and within one day they came and replaced my windshield right in my driveway. The service was excellent and new windshield looks great. I would highly recommend ProLite Auto Glass."

– Kristina A., Phoenix, AZ,

"Truly exceptional service from start to finish! I have used them to replace my windshield twice now and both times I was given terrific service over the phone from creating the claim with my insurance to scheduling a prompt, convenient appointment for replacement. The technicians arrived in a timely manner and delivered professional, friendly service. I will definitely continue to utilize them for my windshield needs."

– Kristen S., Mesa, AZ,

"These guys were recommended by my insurance company, and now I know why!  I've only taken my Mercedes to the dealer for service, and I am a perfectionist so I'm not exactly easy to work with. The technician came to my house literally exactly at the time promised and was clean, very friendly, and professional.  The installer certainly knew what he was doing and the car looked flawless when he was done. I don't usually write reviews but the service was so good I just had to. Thank you!"

– Karl Freund,

"This is the second time we've used ProLite and will continue to do so for all of our vehicles. Very efficient and professional. They make it very easy and even help contact insurance companies if needed! They arrive on schedule and communicate every step of the way. I highly recommend ProLite!"

– Crystal M.,

"Great service from the office staff, thank you Danielle! They made my appointment for the very next morning, and Carlos the installer Called me ahead of time to let me know his exact arrival time. He carried out the work in a timely fashion, and did a great job of finishing it up and cleaning. Great job! Bonus! yes I got cash back!"

– Arthur Sneeden,

"Very nice installation and installers, very professional clean workmanship, the installers had a lot of patience taking out the original glass on a 2002 Silverado after enduring 16 years of Nevada and Arizona heat, all molding on glass and doors seem fine with no wind leakage which surprised me, highly recommended Prolite glass for any install. Thanks for an awesome experience."

– Steven H.,

"I would recommend this company to anyone! Setting up my appointment was super easy, Jamie walked me through the whole process and helped me call my insurance to file my windshield replacement. The tech came to my house, which is pretty far, in Gilbert South of the 202. The install took about 30 minutes and I was given my rebate check of $115 right then and there. This company helped our family have a very merry Christmas :)"

– Shelby T., Phoenix, AZ,

"I can't say I've had the opportunity to experience other companies, with my vehicle being my first owned. What I can say is that first impressions are the ones that count and Prolite made it count. Their all around service was Professional by all means. I simply love my new tinted windshield at this time and I would definitely recommend Prolite. 5 stars! *****"

– Vanessa M.,

"Excellent service. Quick, on time, and polite. What more could you ask for? The Tech's knew exactly what they were doing and my new window was installed without a hitch. This was the second window they have done for me. I'll call the fist before anyone else. Thanks!"

– Bill McGinnis,

"I have used ProLite Auto Glass twice now. Both times the experience was top notch. The installer was professional, courteous, wore a uniform and drove a marked company van (I've dealt with other windshield installers that seemed more like just a guy off the street). The replacement was done the next day, as needed, and there were no problems. They also used high quality Pilkington glass."

– Brian Lake,

"This was the most painless experience ever. I have been procrastinating on getting my windshield replaced for a very long time. I sent my e-mail request in for a quote and got a call about 5 min later. It was scheduled and done same day. The techs that came were amazingly friend, quick (done in about 10 min), and informative. I would highly recommend this. Added bonus was getting a rebate check for getting it done with ProLite. The lifetime warranty also adds to the package."

– Melissa Arellano-Murasky,

"After waiting on hold for 30 min with another company and my insurance . I randomly called pro lite and from start to finish they were great. I had an appointment the next day iren called me before and finished in about 45 minutes. He was very polite and professional. I would use them again and refer to my friends."

– Erica K., Chandler, AZ,

"I chose Prolite because the lady who answered the phone seemed more honest and transparent than the others when I asked how the incentive works. Plus, they gave me more than the other companies were offering. Then, their installer showed up on time, did both of my cars very quickly and the work seems to be quality after a couple of weeks."

– Jenny S., Gilbert, AZ,

"Service was great and super quick. They got me in no time at all. Thank you! Installers were friendly, and very informative. We will definitely use them in the future."

– Sarah A., Anthem, New River, AZ,

"Prolites tech arrived on time, told us how long it would take to replace the windshield and was done ten minutes early.  Perfect."

– Jen H., Tempe,

"I called Pro-Lite for a windshield, and they sent a tech out the next day. Thank you for the prompt attention and service!"

– Rachel E., Gilbert, AZ,

"The technician showed up ahead of time but called to let me know he was very efficient cleaned up his act and I would recommend him to anyone."

– Tom W., Scottsdale, AZ,

"Anthony & Nikki did my install today and I am so happy with the results. They were so flexible with my schedule as I was running late to our appointment. I even got a rebate which was so exciting this time of year with the holidays around the corner. From the initial quote, to the person who set up my appointment and then install, it took less than 24 hours!"

– Elizabeth P., Phoenix, AZ,

"Overall stellar windshield install. There were some scheduling snags but when I said I was going to take my business elsewhere the owner called me within 20 minutes. He apologized profusely and said they really wanted to earn my business. He sent someone out that same day. The installer was very careful, courteous and informative. They were very good and I will use them in the future."

– Vickie S., Phoenix, AZ,

"They did a great job!"

– Christina Moskalski-Gigerich,

"Great experience. Thank you!"

– Brian Bailey,

"Were on time, very professional, and did an amazing job."

– Reid A. Pressentin,

"Service dependability and great prices!!"

– Albert Roman,

"They were awesome, I had a 4 hour window from 12-4, they were here a little prior to 12, which really helped my day out. My son was home sick, I asked them to call me instead of knocking on the door, which they did and best yet, I got paid over 100 to get it replaced. Couldn't be better than they."

– Lori F., Chandler, AZ,

"All employees were friendly, helpful and efficient. The appointment was scheduled within a day and the work was done well. The installer was professional and friendly and issued the rebate check on the spot. I would certainly use Prolite again and have already referred them to a friend who has already used them as well."

– Rachel D., Phoenix, AZ,

"Great service, quality work, and they paid me! What else can I say? I highly recommend Prolite."

– Ted P., Phoenix, AZ,

"Very good work and highest cash back."

– Scott French,

"Great family run company. Easy to work with for insurance coverage as well as getting the work on my car done."

– Douglas Black,

"Great company to work with. Work was performed exactly as discussed. I would recommend ProLite to anyone"

– Joe Rosenberg,

"I love this company! They took care of everything, they were so accommodating. Awesome people who are so willing to help. Big thanks to Anthony and Nicki."

– Ciara Rose,

"Great same day service, polite, courteous, and great customer service, would definitely use again!!!"

– Todd Keller,

"Couple weeks ago they replaced my windshield. Super fast. I think it took them 30 minutes and it was all done. At first I was skeptical - was it really done professionally since they were so fast - that's why I waited. But they really did a great job. From the first call until the windshield was replaced. If my windshield breaks again (which is not unusual in AZ) I'll come back to you guys!. Thank you!"

– Thomas Meghan Fuetterer,

"I have utilized ProLite for windshield repairs more times than I would like to admit. They have fixed windows on all of my vehicles including my Jeep Grand Cherokee, BMW, and F250. The process was always simple. They worked with my schedule and came to my office or home to make the process even more convenient. It's always nice to look through a fresh windshield, and ProLite is a great company to call if you need glass replacement."

– WD Lee,

"Great company! Great customer service and most of all very professional and great install team!!! #ATEAM!!!"

– Kevin Cynthia Radtke,

"Did really good work! The technician that came out was very nice! Would definitely use them in the future!"

– Marie Antoinette Khalaf,

"They were easy to work with. Fast, friendly and convenient. Would recommend and will use again."

– Joe Cerda,

"The replacement windshield had an air leak. The company reseated it within a couple of days. Thank you!"

– Diane Wise,

"The service was very quick and easy. I had constant communication with them right from the start."

– Boyd Lanich,

"Showed up on time, did quality work, and communication was excellent, definitely would recommend."

– Ricky Delfeld,

"They were Great! Came to the house, replaced windshield in the driveway super quick! Would definitely call again!!"

– Maria Liss,

"Showed up on time at my work. Did a great job. Very professional. Would highly recommend ProLite to replace your auto glass."

– Steve Alexander,

"Professional and efficient! One phone call and they were able to get approval from my insurance company and set the appointment. Highly recommended."

– Jeannie Kimpland,

"Made it very easy. Coordinated everything through my insurance with little effort on my part. Came out right away and got the windshield replace quickly."

– Sean Beynon,

"The process was quick and easy. They helped clear the ok's with my insurance company. The technician was on time, courteous, efficient & helpful. I absolutely recommend these guys. Also, I did qualify for a rebate, which they had ready to go."

– Mike M., Gilbert,

"They arrived on time. Did a great job and cleaned up afterwards. Employees were fantastic and the entire experience was A+. I have used them for all three of my cars and each experience was outstanding."

– John R., Phoenix, AZ,

"They showed up at my place of business and rearranged their busy schedule to accommodate me. Work done well and rebate check issued on the spot. I also had the chance (unfortunately) to "test" the quality of their glass. On my way home I got stuck behind a big gravel truck, and, sure enough, a rock came flying my way and hit low and dead center in my windshield...it sounded like a shot! Amazingly, no crack, just the remnants of the piece of gravel that hit me. Now *that's* some strong glass. Thanks Prolite!"

– Bill R., Prescott, AZ,

"I did some internet searches and choose these guys because of their reviews and after reading their website - the kickback.. Nick was great on the phone. He took care of the insurance and I paid nothing out of pocket. They got me on the schedule for that Friday per my request- only 2 days later and came right within the time frame I was given. The gentleman who came out was also very nice and finished the job professionally and quickly. I would recommend them to anyone- and I would most definitely use them again."

– Shannon J., Chandler, AZ,

"Easy to schedule to be done at home or work. Great Husband and wife team installed glass in no time very fast. But was also put in correctly and all the moldings / trim fit correctly. Have used them several times and plan on continuing to."

– Kurt Holzer,

"Everyone was very polite and the installers arrived on time. The process was quick and painless and they did a fantastic job. Could not be happier with the job. I would recommend them to anyone in need of a new windshield."

– Jack Rall,

"Great service, quality workmanship, and they paid me! What else can I say? I highly recommend Prolite!"

– Ted Purdy,

"Very professional, accommodating and courteous! Will definitely use again and recommend to others! Thank you ProLite!"

– Karen Wheeler,

"Super easy and professional company. Always on time and keeping the customer informed. Plus the techs do great work!"

– Sean McCutchen,

"Job well done, technician was on time and courteous. Everything was done in no time and vehicle was left clean."

– Jay Meek,

"So glad I chose ProLite Auto Glass! Anthony and Nikki did my install which was so easy. They were kind and flexible with my schedule as I was running a bit late to meet them. Would highly recommend!!"

– Elizabeth Porter,

"Prolite did a wonderful, quick job. There have been no issues at all with the installation and the person who did the job was careful and professional. I would not hesitate to recommend Prolite to others."

– Nathan Mestler,

"They did an amazing job, they were very accommodating in making sure my windshield was able to get replaced that day. They were very efficient and friendly through the whole process. Excellent customer service."

– Karen Homeier,

"Great job! They called me and told me when they were heading my way so I could be at home. The guy was done quickly and they gave me the check right then and there! Scheduling the appointment was quick and easy. Would recommend them!"

– Kelsey Garside,

"I was very impressed by their service. They were able to install my windshield within 2 days, connected me with my insurance company and after all was said and done it was only $15. The men that came and installed the windshield were very professional."

– Hanna Friess,

"It was a great experience to call your company and have you handle everything for me. I got my glass the next day and everything was as you said it would be. We love that we can see the road clearly again. Thank you!"

– Crystal Lutton,

"Excellent company. Highly professional and very prompt. Not to mention very polite! Will definitely use and recommend this company in the future."

– N. Palmer,

"I was very impressed with the process. The guys clearly knew what they were doing, and did it well. Yes, I would definitely recommend Prolite."

– Edwin Ricketts,

"The installation crew came to my home to replace my windshield. They were on time, extremely professional, and precise with their work. When I called to set up service Jessica was amazing and well knowledgeable about the service. This has been the best experience of auto glass repair I've ever experienced!"

– Kristen Loving,

"Their Customer service is very friendly, not once did they try to push me into a sale. They came to my job and fixed the windshield in my 2013 Nissan Rogue in a very timely matter. I will recommend pro lite for any vehicle windshield replacement, and will continue to be a loyal customer. No gimmicks, no games, thank you for making my experience hassle free!"

– Justin Pablo,

"They were awesome. They always do a professional job and they are always there between the time frame they give you. I highly recommend these guys, they are the best!"

– Daniel Vega,

"Was incredibly quick and easy process getting my windshield replaced. I could not be more satisfied with the speedy service I received."

– Kelly Kollman,

"Awesome service! It was extremely easy to call and schedule an appointment for my windshield. Brandon J. was who changed out my windshield and was very communicative when he was running ahead of time and when he was on his way. He was super friendly and was able to answer all of my questions! Definitely would recommend."

– Rachel Brown,

"They were great, customer service was very informative and helpful, they called when they were headed my way, I am a delivery person and the technician even met me at my place of work to change out the windshield between deliveries, it was fast and I was not held up at all from next delivery...thanks"

– Kim Vickerman,

"Excellent service. The Installer -“Iren” arrived between appointed time period. He was very polite and efficient. Work was finished as prescribed and the end result looked really good. Thanks for the great service."

– Randy Randhawa,

"Carlos was so nice and efficient. He arrived during the time frame promised and completed the job within about a half hour. He cleaned the windshield and dash and made sure my work parking sticker was kept and placed on my new windshield. Thank you, Carlos. You ROCK!"

– Patty Zitkovic Robison,

"Great experience. Thank you!"

– Brian Bailey,

"They did fast reliable work!"

– Max Redmann,

"Great service. The tech Iren replaced my windshield at my work. He was very professional and proficient. Plus, I got some extra cash! Overall great experience"

– Amber Sierra,

"It was super easy to get an appointment. Technician was very punctual, efficient and professional. Great service! Thank you!"

– Donna S,

"Great customer service!"

– Michelle Llanez,

"They arrived on time installed the glass perfect and gave us cash back."

– Monette Laihee,

"ProLite Auto Glass did an exceptional job replacing my windshield, easy to schedule, on time and quality install."

– Chas Harvick,

"Very professional and excellent service! I would highly recommend them anyone needing any type of auto glass service."

– Brittany Devaney,